NZ business hours are 9am to 5pm Monday to Friday, excluding NZ public holidays and Canterbury Anniversary Day.
A Quarterly Report summarises support activity for the quarter, the hours remaining on the support contract and information on the updates applied to the system during the quarter.
Support for Enterprise systems and more extensive Support requests are available. Get in touch with us if you’d like to discuss these.
All OMNIMax Support hours are tracked and if required, we will invoice them in 15-minute periods. We invoice Support monthly.
For new customers, we will not invoice Support for the first 30 days from the handover of the system, as support during this time is considered part of the original system creation project. After 30 days, we introduce customers to our Support team and the Support and Knowledge Portal.
OMNIMax Support is a remotely operated service, however, should on-site support be required then we will quote and charge for this work separately.
Scheduled downtime for System Maintenance occurs every second Saturday morning, between 5am and 6am (New Zealand Time). Very rarely there may be hot fixes required, and these are done at 5am so as not to disrupt any systems.