About OMNIMax Support
OMNIMax Support is technical assistance to ensure the OMNIMax system is functioning correctly and is included in the OMNIMax System License
OMNIMax Support is run through our Support and Knowledge Portal where customers can lodge support tickets, which are then triaged by our support team and progressed appropriately. All support requests must be lodged through the Portal.
The Support and Knowledge Portal also includes a Knowledge Base where customers can find answers to a range of questions. These answers can be accessed without having to lodge a support ticket.
We offer three levels of support
Support for Enterprise systems and more extensive Support requests are available and can be discussed with OMNIMax.
All OMNIMax Support hours are tracked and if required, they are invoiced in 15-minute periods. Support is invoiced monthly.
For new customers, Support will not be invoiced for the first 30 days from the handover of the system, as support during this time is considered part of the original system creation project. After 30 days, customers will be introduced to our Support team and the Support and Knowledge Portal.
OMNIMax Support is a remotely operated service, however, should on-site support be required then this work will be quoted and charged for separately.
Scheduled downtime for System Maintenance occurs every second Saturday morning, between 5am and 6am (New Zealand Time). Very rarely there may be hot fixes required, and these are done at 5am so as not to disrupt any systems.
OMNIMax solutions work best with the latest operating systems (the hardware on your computer) and browsers (software you use to view the internet) and these require regular updating. An old browser may be unsupported and is a security risk, jeopardising your data.
As we continue to upgrade our solutions and security you may start to encounter issues. Use this tool to find out if your browser or operating system needs to be updated. It also provides handy information and links if you do need to update.
OMNIMax supports the most current versions of the following operating systems and browsers:
Read answers to our most commonly asked questions about support
Subscribe to Our Newsletter
Enter your email address to receive product updates, support tips and news from OMNIMax