About OMNIMax Support
OMNIMax Support is technical assistance to ensure the OMNIMax system is functioning correctly and is included in the OMNIMax System License
OMNIMax Support is run through our Support and Knowledge Portal. Customers lodge support tickets in the Portal which our support team then triage and progress. All support requests must be lodged through the Portal.
The Support and Knowledge Portal also includes a Knowledge Base where customers can find answers to a range of questions. Customers can access these answers without having to lodge a ticket.
Support Levels
* Prices exclude GST.
Important Information
NZ business hours are 9am to 5pm Monday to Friday, excluding NZ public holidays and Canterbury Anniversary Day.
Support for Enterprise systems and more extensive Support requests are available. Get in touch with us if you’d like to discuss these.
SUPPORT HOURS & REPORTING
All OMNIMax Support hours are tracked and if required, we will invoice them in 15-minute periods. We invoice Support monthly.
A Quarterly Report summarises support activity for the quarter, the hours remaining on the support contract and information on the updates applied to the system during the quarter.
NEW CUSTOMERS
For new customers, we will not invoice Support for the first 30 days from the handover of the system, as support during this time is considered part of the original system creation project. After 30 days, we introduce customers to our Support team and the Support and Knowledge Portal.
ON-SITE SUPPORT
OMNIMax Support is a remotely operated service, however, should on-site support be required then we will quote and charge for this work separately.
SCHEDULED DOWNTIME AND HOT FIXES
Scheduled downtime for System Maintenance occurs every second Saturday morning, between 5am and 6am (New Zealand Time). Very rarely there may be hot fixes required, and these are done at 5am so as not to disrupt any systems.
Technical Specifications
OMNIMax solutions work best with the latest operating systems (the hardware on your computer) and browsers (software you use to view the internet) and these require regular updating. An old browser may be unsupported and is a security risk, jeopardising your data.
As we continue to upgrade our solutions and security you may start to encounter issues. Use this tool to find out if you need to update your browser or operating system. The tool also provides handy information and links if you do need to update.
OMNIMax supports the most current versions of the following operating systems and browsers:
