Support for Enterprise systems and more extensive Support requests are available and can be discussed with OMNIMax.
All OMNIMax Support hours are tracked and if required, they are invoiced in 15-minute periods. Support is invoiced monthly.
For new customers, Support will not be invoiced for the first 30 days from the handover of the system, as support during this time is considered part of the original system creation project. After 30 days, customers will be introduced to our Support team and the Support and Knowledge Portal.
OMNIMax Support is a remotely operated service, however, should on-site support be required then this work will be quoted and charged for separately.
Scheduled downtime for System Maintenance occurs every second Saturday morning, between 5am and 6am (New Zealand Time). Very rarely there may be hot fixes required, and these are done at 5am so as not to disrupt any systems.