Maintaining client relationships through regular reviews
Being a provider of bespoke portfolios, reviews account for 90% of what Strategic does. So it made sense that their financial advice software should handle reviews to facilitate client interaction and keep clients informed. Strategic approached OMNIMax about expanding their offering, which resulted in a revised workflow and modified Statement of Advice document to review a clients current investments.
“We meet the client, we give the advice, but it doesn’t stop there! We maintain a relationship, making sure our clients are on track and progressing towards their goals. Our bespoke OMNIMax solution helps us to do that”. Michael talks about how Strategic are continually measuring progress and re-balancing portfolios. They track selected investments and have built up their own database of funds, within the solution, to fuel their advice process.
“We make tactical changes to portfolios to meet market conditions, add new products or change existing ones to get the best outcomes. The OMNIMax solution allows us to communicate these to clients to gain their approval”. As Strategic does not have a DIMS license, each improvement they make to a portfolio needs to be approved by the client. This is done through a custom email template direct in the solution.